In September 2023 our Customer Success & Sales Manager, Kayla Harter, took to the stage... well desktop, and shared her top reasons for leveraging your customer success manager!

BEST PRACTICES & FUTURE VISION

Wondering what CRM is and how it affects your business growth journey? You've come to the right spot! Last month Acumatica held a webinar showcasing their CRM solution enhancements presented by Doug Johnson, VP Product Management, Jin Kim, CRM Product Owner, and Omar Ghazi, Senior Product Manager - Integrations. Let's dive in to how exactly Acumatica CRM-integrated ERP increases the functionality of your business, and how to utilize the direct business integrations within Acumatica to increase your profits & customer retention. 🔑 ✅

This year's Sage CRM User Conference may have looked a bit different than a traditional conference, but there was certainly no shortage of helpful content.

The basic goal of CRM is to create and manage business strategies aimed at fostering customer loyalty through the use of unique customer-targeted actions.

There's no denying that CRM, Customer Relationship Management, usage has seen a massive increase over the last 5 years and businesses must now take a customer experience approach to continue delivering consistent, high-quality experiences in order to avoid customers moving on to competitors.

An effective CRM solution is essential to growing your business.

*** This article has been updated August 2020 ***

Businesses continue to make investment in CRM to take advantage of new analytics, social collaboration, mobile, and other capabilities – and with good reason. According to a report by Nucleus Research,  CRM will give you an average of $8.71 for every $1 you spend on CRM. 

Today, Sage customers around the world are driving growth and transforming their sales teams by adopting better ways to manage their sales function.