In addition to automating inventory tracking on trucks, mobile field service applications like the Scanco Field Service app for Sage 100, can help companies manage an entire field service operation from the palm of a hand.
Scanco Service is designed to help organizations achieve full field service automation, making both field workers and service technicians more efficient and more productive.
With the capability to perform truck counts and item inquiries as well as track jobs and drivers using GPS, mobile field service management solutions like Scanco Service can provide companies with everything they need to maintain a well-run service operation.
By having direct access to work orders, customer data and parts inventory from the convenience of a smartphone or tablet, field service workers have the tools they need to get more done daily.
Here are four benefits of using mobile field service applications to achieve full automation:
- Increased Customer Satisfaction
When a field worker or service technician has full access to a customer’s complete service history and information, the opportunity to make valuable service suggestions presents itself alongside the ability to get the job done faster.
This is a win-win for all parties.
The customer receives personalized service while the service technician presents a proactive and professional demeanor, resulting in a positive customer experience and company image.
- Interactive Scheduling Capabilities
Managing field service schedules can get complicated.
With a mobile field service app like Scanco Service, back-office dispatchers have full access to each service technician’s schedule enabling adjustments and assignment of jobs as needed.
This allows all parties to react quickly to changing schedules without the need to pick up the phone or come back into the office to check service boards. Every new job or existing job can be updated on the fly and communicated to service technicians directly on their mobile device.
- Faster Payment Collection
Like mobile sales solutions, mobile field service solutions have the capability to collect payment out in the field.
With mobile field service apps like Scanco Service, technicians have the ability to quote, invoice and accept payment for any work completed.
Because the solution is integrated with the organization's Sage 100 ERP system, the entire transaction is updated instantly in the accounting module, eliminating the need to shuffle paperwork back and forth and engage in time-wasting data entry. With mobile field service, transactions occur in real-time allowing companies to receive payment faster.
- Guaranteed Accuracy
In the field of customer service, accuracy is key.
Customers want to know when the technician will arrive at their location, what they did, how much they will be charged and when the technician will be back to service the product.
With Scanco Service, technicians can answer all of these questions confidently and accurately.
Whether providing a quote, performing the job or accepting payment, technicians can give customers precisely accurate information while building a relationship of trust.
Could your field service operation use some automation?
Contact us today to learn how Scanco Service for Sage 100
can provide your company with the tools
to better serve customers and better equip technicians.