Selecting a software for your small to medium enterprise is a major decision.
And while it's important to have an IT strategy to assure you don’t end up with a mishmash of software that won’t work well together it's equally as important to consider, in any software purchase, whether you are selecting the right technology partner.
In other words, who is the company behind the software?
Of course, there are many factors to consider, as well as questions to ask when evaluating a software provider.
That's why we're providing four things to keep an eye our for:
1) Experience: How long has the company been providing software? Or better yet, how long have they been providing software to your specific industry? This will help you identify if the vendor understands your special business needs? Also, look for a company that has a history of guiding their customers though technology changes and knows where the software industry is heading next.
2) Software adoption: Many software vendors claim to be partnered with the “number one” software. So, how do you know which one is best for you? One of the best ways to cut through the hype is to ask for references. There's nothing wrong with talking to other industry professionals to ask how the software is working for them.
3) Credibility: It also doesn’t hurt to get other third-party opinions. Has the software provider won awards? What do independent surveys say about the company’s products?
4) Proven support: Ask about the support services you will receive as a customer and any metrics that show the level of service. For example: How quickly are customer questions resolved? And what is the company’s current customer satisfaction ratings for their support services?
Picking a technology partner is a lot like adding a new member to your management team—you want someone you trust will help make your business successful.
We would love to speak with you about how Klear Systems can benefit your organization.
Give us a call at (949) 681-8135,
email us at info@klearsystems.com
or complete the form below and we’ll reach out to you.
