Sage 100 Cloud ERP - Return Merchandise Authorization (RMA) Module

The Return Merchandise Authorization module (RMA) allows returns and replacements to be handled with ease.

Does your customer want credit, a replacement, a substitution, or a repair?

The RMA module makes it easy to process the request. 

Does the customer have an urgent replacement need?  

RMA even lets you easily create a cross-shipment entry giving you an accurate record of items shipped before returns are received and a prime opportunity to build 100 percent customer satisfaction.

With the RMA module, you can easily print or fax notifications to customers and print receiving documents to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, identified as items for repair, or scrapped.

Then, Sage 100 Cloud ERP automatically generates all the appropriate transactions, including credit memos, replacement orders, purchase orders, and vendor returns. This complete, end-to-end solution saves hours of data entry and eliminates the need to search through file drawers for supporting historical documents.