***This article has been updated 02/2020 to reflect the most recent & accurate information***
As you may know, Sage Software provides small-to-medium-sized organizations and mid-market companies with a range of easy-to-use, secure and efficient business management software options and services - from accounting, HR and payroll, to payments, enterprise resource planning and customer relationship management.
As a reseller, Klear Systems trains, maintains and customizes that software to the specific needs of the client in allegiance with Sage to bring superior client satisfaction and inevitably, success.
In a sentence, the focus of both Sage and Klear Systems is the success of the client. It is because of this that the Sage Business Care Maintenance Plan exists. Unsure of what that means? Allow us to explain...
The "What"
What IS the Sage 100 Business Care Maintenance Plan?
The Sage 100 Business Care Maintenance & Support Plan is included with every Sage 100 software purchase and is part of Sage's commitment to provide the upgrades and service necessary to protect and extend the value of the Sage 100cloud ERP software.
The Sage 100 Business Care Plan offers benefits from:
- Continuous improvement with regular updates to help you boost competitive edge.
- Fast, accurate responses and solutions to software issues and other technical challenges.
- Reduced total cost of ownership.
- Minimized business risk and improved business value.
In addition to the above elements, Sage 100 clients must choose from two levels of Business Care Maintenance Plan: Silver, Gold, or Platinum. The chart below should help prospective clients decide which is best for their specific business needs.
| Silver Plan | Gold Plan | Platinum Plan | ||
| Product enhancements and critical updates | All the benefits of the Silver plan | All the benefits of the Gold plan | ||
| Access to the Sage support team for five (5) support cases annually | Sage Inventory Advisor Basics*** (company license up to $5 million in inventory) | 2 additional users for Sage Intelligence Reporting (Report Manager + Designer Module) | ||
| Version upgrades | Unlimited number of support cases | 2 additional users for Sage CRM | ||
| 24x7 access to the online support knowledgebase | Unlimited Anytime Learning courses | Greater savings on Real-time Learning and Sage Summit conference registration | ||
| 1 user of Sage Intelligence Reporting (Report Manager + Designer Module) | Greater discounts on Sage Time, Sage Payment Solutions, and Sage Payroll Services (U.S. only) | |||
|
Access to My Workforce Analyzer* |
Savings on Real-time Learning and Sage Summit conference registration | |||
| 1 user for Sage CRM | ||||
| Included licenses fro DSD/Scanforce Multi-Bin** Basics |
** Available for Sage 100cloud only |
|||
| Discounts on Sage Time, Sage Payment Solutions, and Sage Payroll Services (U.S. only) |
The Sage Business Care Maintenance & Support Plan is billed into every Sage 100 software purchase. With this purchase, Sage provides the upgrades, personalized service, and value needed to protect and extend the value of your Sage 100cloud ERP software.
The "When"
When Does a Sage Business Care Maintenance Plan Matter?
Each year Sage makes a significant investment in research and development to innovate and extend Sage 100 ERP so that clients can continuously improve their businesses.
When you subscribe to a Sage Business Care maintenance plan, you ensure your software is up to date by receiving product releases that incorporate all the latest enhancements and security features as well as access to critical updates, product fixes, and patches over the term of your plan. Those pesky tax updates are included as well!
Furthermore, if your organization ever wants to upgrade to a new version of Sage software, you will need to have maintained these updates so it is actually an investment in the organization's future success and growth, as well!
The "Why"
Why Should I Renew My Sage Business Care Plan?
There’s no better way to protect and extend the company's initial software investment than by maintaining a silver, gold, or platinum level of Sage Business Care Maintenance. It is a valuable part of business management by helping to reduce the time, resources, effort, and cost of operating Sage 100cloud ERP.
Furthermore, Sage 100 ERP customers who maintain their Business Care plan receive unlimited access to the same problem-solving information used by Sage support centers 24 hours a day, seven days a week.
The online Knowledgebase provides fast access to a comprehensive support database so troubleshooting and solving issues effecting your organization are just a search away - no phone calls necessary!
The vast amount of information available via the Knowledgebase can be used to prepare for upgrades, avoid known issues, access troubleshooting tips, solve challenges, leverage best practices, and minimize disruptions to your business.
Both Klear Systems and Sage believe that making technology run better is only scratching the surface of software support. The Sage Business Care Plans are designed to help make organizations more successful and we are committed to helping clients get the most out of their Sage 100cloud ERP.
Let us become one of your trusted business partners and show you how to get more from Sage 100cloud ERP than you ever thought possible.
